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Independent vs. Dealership for Car Repair Services

Mar 15, 2017

You are the proud owner of a car that you love.  At some point in owning your car(s), you have to decide where to go for service.  Your faced with the decision of taking it to the dealership, or to a local independent shop.  What are your top motivating factors when deciding?

Annual surveys conducted at the Consumer Reports National Research Center, rate this on the following five factors:

- Overall Satisfaction

- Quality

- Courteousness of Staff

- Work Being Completed When Promised

- Price

With these factors in mind, surveyors, of more than 121,000 vehicle owners, found that independent shops outscored dealerships. (1)

Customer Relationship

Independent repair shops have a vested interest in each customer and take the time to establish a relationship with them.  They are more prone to educate you about your car and follow up with you in an effort to foster the working relationship.  In the end, you get more of a personal experience, rather than a feeling of being turned over to make room for the next client.  3zero3 Motorsports’ customers come first! We work hard to uphold our commitment to each and every customer, and continually work towards earning and maintaining your trust.

Quality Staff

Independent shops have high quality technicians and knowledgeable service advisors who are well versed in the brands they service.  There is passion for the product we present, rather than just being there to earn a paycheck.  At 3zero3, we are proud of our technical staff.  Our technicians are factory trained, and our service advisors are very knowledgeable about the cars we work on and passionate about taking care of our clients and their automotive needs and wants.  Our clients have the opportunity to get to know the people that take care of them and their car, this is a value-added perk we offer that is hard to come by in a large dealership were you may never work with the same person twice.

Convenience

Taking your car for service should not feel like a chore!  We at 3zero3 Motorsports feel that convenience is essential to the service we offer.  Located just west of downtown Denver we are just a short trip from all parts of the Denver metro area, and for those located on the south side or east side of town we are well worth the drive! If you are not just down the street from our facility, we are happy to give you a ride to your home or office.  In addition, we do provide complimentary rental and loaner cars for scheduled appointments.  We understand how precious time is, whether you are a working professional, a student, a parent, or just down from the Mountains for the day we are committed to making sure time is not wasted. At 3zero3 we ensure each car goes through a thorough quality control road test and inspection once services are completed, so you can be confident that when you pick your car up it will work just like it is supposed to.

Maintaining Your Factory Warranty

There is a common misconception that your new or used car, under factory warranty, must go to the dealership otherwise the warranty will be void. This is certainly not the case! The Right to Repair Act allows consumers to service their cars at a shop of their choosing, on the basis that the services are performed in accordance with the guidelines set forth by the manufactures. (2) The vehicles must be serviced at the correct intervals for the factory warranty to remain intact.

 

What Value 3zero3 Motorsports Offers Over Dealerships:

- Ability to perform all scheduled maintenance while your Audi, BMW, Porsche, VW or Mini remain under warranty.

- Inspections on every car for warranty items and coverage.

- Capability of providing proper information and verbiage for you to relay back to the dealer for warranty issues.

- Not limited to addressing only reported concerns or safety concerns.

- We value each visit and want every customer to get the greatest use from their car and the warranty it came with.

- We want our clients to get greatest value from their car and the warranty that came with it.

 

Our Commitment to You

We all know that in order for your car to run well, you have to maintain it properly.  For those of us at 3zero3 and many of our longtime clients we feel that trust, convenience, quality of service, and value imperative to our overall client experience and the shop we choose to take care of our vehicles.  3zero3 Motorsports backs up our work with a 3 year 36,000-mile warranty on all repairs and maintenance.  We take pride in what we do. We take pride in the value each customer receives and the level of confidence or trust they have in us to provide them with honest and caring service.  It is our belief that we must first earn you trust and respect before we can hope to earn your business.

 

Consumer Reports Independent vs. Dealer Shops for Car Repair  
http://www.consumerreports.org/cro/magazine/2015/03/best-places-to-get-your-car-repaired/index.htm

 

Motor Vehicles Owners’ Right to Repair Act

Source: https://en.wikipedia.org/wiki/Motor_Vehicle_Owners'_Right_to_Repair_Act

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